Privacy Policy
A completely transparent look into how we store, fetch, analyze and secure your data to provide a seamless marketplace experience.
1. Information We Collect
We collect the following types of information when you interact with Smart Tiffin:
Account Details
Name, email, and phone number
Order History
Delivery address & past orders
Device Info
IP address and browser type
Location Data
City for filtering kitchens
Auth Data
Firebase Google sign-in tokens
2. How We Use Your Information
- To connect you with verified home cooks in your local area
- To process, manage, and track your active orders securely
- To send timely notifications regarding your order status
- To analyze and improve our platform functionality and services
- To prevent fraudulent activities and ensure platform safety
3. Information Sharing
We take your privacy seriously. We share your name and contact details with a cook only when you actively place an order. We never sell your personal data to third parties.
Trusted 3rd Party Integrations
4. Data Storage & Security
- ✔Stored on secure enterprise Postgres servers via Neon.
- ✔Protected by industry-standard HTTPS/SSL encryption.
- ✔Firebase token verification ensuring strict auth security.
- ✔Data is retained only as long as your account is active.
5. Your Rights
Data Access
Access your personal data any time via account settings
Account Deletion
Request full deletion of your account and related data
Notification Opt-out
Opt out of notifications in your account preferences
Data Modification
Contact support immediately to correct any inaccuracies
7. Children's Privacy
Our platform is rigorously not intended for users under the age of 18. We do not knowingly collect, store, or process data from minors. Any accounts suspected of belonging to minors will be swiftly removed.
8. Changes to This Policy
We may update this policy periodically to reflect operational modifications. We will proactively notify registered users of significant changes via email or direct platform notifications.
9. Contact
Privacy Operations Team
If you hold queries relating directly to privacy controls.